KoaPay.Money Mobile Money E-Wallet Privacy Policy

This Privacy Policy ("Policy") outlines how KoaPay.Money ("KoaPay.Money," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile money e-wallet services. By using KoaPay.Money, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use our services.

1. Collection of Information:

  • We may collect personal information you provide during the account registration process, including your name, email address, phone number, and date of birth.
  • When you use KoaPay.Money, we may automatically collect technical information such as your device information, IP address, and usage data.
  • Account Information: When you register with KoaPay, we collect necessary personal details, such as your name, contact information, and account credentials. Depending on local regulations, we may also request additional information for identity verification.
  • Transaction Data: To ensure the secure and efficient use of our services, we collect data on your transactions, including the details of payments and transfers made through our platforms.
  • Device Information: We gather information related to the device you use to access our services, which may include the device type, operating system, and unique device identifiers.

2. Use of Information:

  • We use the information collected to provide and improve our services, process transactions, and communicate with you.
  • Your personal information may be used to verify your identity, prevent fraud, and comply with legal and regulatory requirements.
  • Service Delivery: Your information is employed to provide the services you expect from us, including processing transactions and offering comprehensive customer support.
  • Identity Verification: In adherence to legal requirements, we use your data to verify your identity, ensuring compliance with relevant regulations.
  • Improving Services: Your information aids in enhancing our services. We analyze your data to personalize your experience and continuously develop new features and improvements.

3. Sharing of Information:

  • We may share your personal information with third-party service providers who assist us in delivering our services, subject to strict confidentiality obligations.
  • Your information may be shared with relevant authorities to comply with legal obligations and protect our rights and safety.
  • Service Providers: To ensure the quality of our services, we may share your information with trusted service providers such as banks who assist us in delivering our mobile money solutions and help us to remain compliant with financial regulatory requirements and anti-money laundering policies. These providers are bound by strict agreements to protect your data with the utmost care.
  • Legal Requirements: We may disclose your information when required to comply with legal obligations, respond to law enforcement requests, or protect our rights and the safety of others.

4. Data Security:

  • We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Despite our efforts, no data transmission over the internet or electronic storage method is entirely secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies:

  • KoaPay.Money may use cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and improve our services.
  • You can adjust your browser settings to refuse cookies or receive notifications when cookies are being sent. However, some features of KoaPay.Money may not function properly without cookies.

6. Third-Party Links:

  • KoaPay.Money may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.

7. Children's Privacy:

  • KoaPay.Money is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

8. Your Choices:

  • You have the right to access, correct, update, or delete your personal information. You can do this through your KoaPay.Money account settings or by contacting our customer support team.
  • You may choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions in the communication.

9. Account Deletion

  • We respect your right to manage your personal information. You have the option to delete your KoaPay account at any time. To do so, kindly contact our dedicated customer support via email at support@koapay.money. They will guide you through the account deletion process, ensuring a seamless experience for users who wish to discontinue their KoaPay services.

10. Changes to the Policy:

  • We reserve the right to update this Policy at any time. The most current version of the Policy will be posted on our website. Your continued use of KoaPay.Money after any changes to this Policy constitutes acceptance of the updated Policy.

11. Consent

  • By using our services, you provide explicit consent to the terms outlined in this Privacy Policy and the processing of your data as described herein.

12. Updates to the Privacy Policy

  • This Privacy Policy may be subject to periodic updates to reflect changes in our practices, services, or regulatory requirements. We encourage you to review the updated policy on our website, and the effective date will be adjusted accordingly.

13. Contact Us

  • If you have questions, concerns, or specific requests concerning your data or any aspects of this Privacy Policy, please don't hesitate to reach out to us at:
  • KoaPay Customer Support via e-mail at support@koapay.money.

14. Applicability

  • This Privacy Policy exclusively applies to KoaPay's mobile money e-wallet services and the Koa Agent App. When accessing external websites or services through our platform, kindly review the privacy policies of those sites, as they may vary from ours.

We appreciate your trust in KoaPay and remain dedicated to ensuring the confidentiality, security, and privacy of your data as you enjoy our mobile money services and the Koa Agent App.

Last updated: 10th October 2023.